Frequently Asked Questions

  • To book Sync ‘N’ Spin for your event, simply fill out the enquiry form on our contact page. Please include any relevant information which you think may be helpful for us when building your personalised package for you. The more specific you are, the better, as that will allow you to receive the most accurate quote possible and avoid any changes or additions to the fee further down the line.

  • We will be in touch as soon as possible in order to arrange a Zoom consultation with you to go over the details provided in the form, and speak about your needs on a more in-depth basis, allowing you to ask any questions you may have. After the consultation, we will write up an official contract for you which will include details of the full package and pricing, and will provide you with details on how to send over your deposit, after which your booking will be secured.

  • The deposit amount is 25%, which is to be paid within 7 days of the contract being signed in order to secure your booking date. 5% of this deposit is the service charge which is non-refundable should you cancel your booking, however the remaining 20% will be refundable as per the cancellation terms which will be clearly stated in your contract and on our Terms and Conditions page at the bottom of the website.

  • We do accept musical requests, however we will need to be made aware of these well in advance in order to allow sufficient time to work out where the songs best fit in the set, and for the musicians to learn the songs. If we feel that a song contrasts the rest of the set too much, we will kindly inform you of this and suggest a suitable replacement so that your music for the event will flow seamlessly.

  • We can travel up to 3 hours outside of London and charge 45p per mile to cover travel costs. For bookings over 100 miles from our base in North London, we will require overnight accommodation, for which the additional fee will be added to your invoice.

  • We require a minimum of 1.5 hours in order to sufficiently set up to play and achieve optimal sound levels, as we want your event’s music to be the very best. If for whatever reason it is not possible for us to have the required 1.5 hours for setting up, we are able to bring additional assistance with us in order to be set up quickly; however this will be an additional cost of £200 to cover the payment of extra help.

  • You can book as far in advance as you wish, however we recommend booking an absolute minimum of 6 months ahead of your event. This is to ensure that we can definitely accommodate you, and have ample time for the consultation, changes along the way, travel planning and admin.

  • We are happy to arrive at whichever time works best for yourself and your venue, however any extra time outside of the standard 6 hours on site which is included in your booking will be charged at £50 per additional hour.

  • We can play outside as long as there is a covered area to play in to avoid damage to the equipment by the weather. At least two 13amp power sockets will be required for Sync ‘N’ Spin to play outside.

  • Yes! We are fully equipped with all of the necessary equipment in order to make your event one to remember. The equipment we have is suitable for events with up to 400 guests, and includes the following: microphones, cables, percussion with stands, sound desk, DJ decks, speakers and lights.

  • This comes included as standard, however if you have certain playlists which you would prefer to be played, we can play those for you by either plugging your device into our sound system or loading up your preferred playlist on Spotify. During your consultation, we can discuss what kind of music you would prefer to be played whilst we set up, pack down and have breaks between sets. We generally require breaks of 15-20 minutes between sets.

  • We request that we are kindly provided with a hot meal and cold drinks throughout our time on site, so that there is one less aspect for us to sort out or account for in the day’s timings. Any additional snacks are always welcome, if possible. This ensures that we are full of energy and able to give you the performance of a lifetime with all of the energy that your event deserves.

  • Sync ‘N’ Spin requires a minimum of 4ms x 3ms in order to have enough space for our full set up.

  • We require a private room on site in order for us to get into performance outfits and have a space to refresh ourselves between sets, and to eat in if there isn’t space for us to eat with the wedding party.

  • You can amend your booking up to a certain point, as long as it fits within the booking terms as laid out in your contract and the Terms and Conditions page linked at the bottom of the website.

  • After your consultation, you will receive your booking invoice which will outline the terms of your booking and what it includes specifically, and details regarding your quote and the 25% deposit. Once you have received this, you are able to pay your deposit amount via bank transfer or PayPal. Details for both payment methods will be included in your contract. The rest of the fee can be paid at any time as long as we receive it at a minimum of 1 week before the event.

  • Sync ‘N’ Spin are incredibly grateful for tips, should you wish to do so, however there is no pressure for this whatsoever. If you would like to include a tip at the end of your booking, we are able to accept this either in cash or via one of the above payment methods.

Photography: diana.opiela16@gmail.com

Videography: info@kimkaye.com